Terms of use

What Renpal is

Renpal is a place where private people can offer their tools for rent and rent the tools of others. The service is provided by Kullakoda OÜ, registry code 12832208. Renpal is not a party to a rental agreement: the agreement is made between the owner and the renter.

Your account

You must be at least 18 years old to create an account. Give correct details, keep your password to yourself and do not let others use your account. You are responsible for everything done with your account.

Listings

List only tools that you have the right to rent out. Describe the tool and its condition honestly and use photos you took yourself. The owner is responsible for the tool being in working order and safe.

Bookings

A booking is a renter's request that the owner approves or declines. A request that is not answered expires. The renter returns the tool at the agreed time and in the same condition. The handover, the return and compensation for any damage are agreed between the two parties.

Payment

Renpal calculates the rental price and the delivery fee, but it does not handle payments and takes no commission. The renter pays the owner directly. Any obligations that come with rental income are the owner's own.

Location and handover

A tool's exact address opens to the renter only once the owner has approved the booking. Another user's address may be used only for the agreed handover and return. The two parties agree the handover time in the chat.

Reviews

After a completed rental the renter can rate the owner. A review must be based on what really happened. Reviews may not be bought, sold or used to put pressure on the other party.

Your content

The listings, photos, messages and reviews you add to Renpal remain yours. You give us the right to show them in order to provide the service for as long as they are on Renpal. You are responsible for having the right to publish that content.

Content rules

In listings, messages, reviews and profiles, the following are not allowed:

• illegal content, and items whose rental is forbidden or needs a permit, such as weapons;
• tools that are known to be broken or dangerous;
• misleading listings, fraud and the use of other people's photos;
• insulting, threatening, hateful or sexual material;
• spam and advertising unrelated to the service.

Zero tolerance for abuse

We do not tolerate objectionable content or behaviour that abuses other users. Every listing, user, message and review can be reported in the app, and every user can be blocked. We review reports within 24 hours, remove content that breaks the rules and suspend the account of whoever posted it.

When you block a user, the two of you no longer see each other's listings and cannot message each other or book each other's tools. You can remove a block in the app settings.

Liability

The owner is responsible for the tool being in working order and safe at the handover, and for telling the renter about any important hazards. The renter is responsible for the tool from collection until return, and uses it safely and for its intended purpose. If a tool is damaged, lost or causes damage, the two parties settle it between themselves.

Renpal does not inspect tools or vet users, and is not liable for a tool's condition, for how a rental agreement is carried out or for damage that arises during a rental. Renpal offers no insurance. These terms do not limit the rights the law gives consumers.

We work to keep the service running, but we do not promise that it is always available and free of errors.

Closing an account

You can delete your account in the app at any time. We may remove content that breaks these terms and suspend or close the account of whoever posted it.

Changes to the terms

When we change the terms, we ask you to accept the new version in the app before you continue to use the service.

Governing law

These terms are governed by the law of the Republic of Estonia. Send questions and complaints to info@camelot.ee.